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Frequently asked questions
Enter your promotional code into the “Coupon Code” box at checkout.
• Hit “Use”
• If your code has been applied a pink tick will appear and display your savings.
• If your code is a delivery code and your saving is showing as £0.00 then check you have the relevant delivery option selected for the code.
• If your code is for next day delivery and you cannot see this option, then unfortunately you are in a postcode exception area and are not eligible for next day delivery.
• If you see red text saying “Invalid coupon code” check out our promo troubleshooting steps below.
• Only one promotional code can be used per order.
• Promotional codes may be switched off on site during busy periods- but we will always let you know if they are switched off.
• Promotional codes are not applicable to beauty, sale (red prices) or premium items, unless otherwise stated.
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